DIFFERENT “AI”: AlaskaN Intelligence

Chris Marvin is a Travel Alaska Certified Expert (ACE) helping locally-owned lodges, tour operators, and other adventure businesses maximize their operations, reduce revenue leakage, and manage customer service solutions.

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Experienced Advisory Services

Partner with an Alaska-based expert who understands the real-world constraints of running an adventure tourism business in the State’s unique environment.

Because of our unique geography, many adventure businesses are either clustered among competitors, or are almost completely isolated. In both cases, we often operate with small teams.
Many of our potential customers call last-minute, or with limited understanding of Alaska’s size, weather, and labor availability.
Reduce your missed leads by ensuring calls get answered and messages are returned, even when your team can’t respond right away.
Let me and my team supplement your existing CSM/CRM solutions, creating an extra layer of hospitality for your customers. We are experienced in this market, understanding both the unusual and common problems associated with operating a guest-facing enterprise in a frequently harsh business climate.
Expose hidden margin and set commanding price points. Learn more about potentially new pricing strategies for your business.
Gain valuable analysis and recommendations for products like tour listings, adventure packaging, and “add-on” offerings.
Let me investigate each of your existing operational platforms to identify potential fragmentation in integrations or configuration, redundancy, or under-utilization.
In most cases, smaller operators have little to no time away from their business to make sure they’re getting what they’re paying for.
Identify weak spots among your suite of legacy tools, and receive recommendations for the adoption of new solutions, based on the realities of your SOPs.
You're busy running a lodge. You don't have time to check every rival's rates, reviews, posts, and newsletters. I do it for you, and every week I tell you what it means for your business.
Built only from public information: websites, listings, reviews, and competitors' public newsletters and social media. Nobody gets contacted on your behalf.